What should the Applicant for the Telematic Notarial Service have?
a) A personal email.
b) Current electronic signature issued by an authorized certifying authority.
c) A computer or tablet with stable internet to receive the videoconference and make the telematic appearance.
What should the Applicant(s) take into consideration when submitting the qualifying documents?
a) Documents must be electronic originals.
b) Electronic certified copies (dematerialized).
c) Documents must be in PDF format.
d) In case the documents cannot be sent by email due to their size, they can be sent through cloud services (Example: OneDrive, Dropbox, Google Drive, among others). (*)
(*) Once the information is received, the notary will request the user to delete the documents uploaded to the cloud
What must the Applicant(s) specify when requesting the telematic notarial service?
a) Names and surnames.
b) Number of citizenship card and/or passport.
c) Description of the requirement.
d) Electronically signed attached requirement
How should the Applicant(s) make the payment once the notarial requirement has been accepted?
Once the notarial request is accepted and the proforma is sent, users will make the payment for the notarial services by means of payment accepted by the notary. (Bank deposit and/or bank transfer)
How do the Applicant(s) know that they have to appear electronically at their request?
After checking the validity of the documents received and having corroborated the payment of the notarial service, the date and time of the telematic appearance will be scheduled; which will be communicated by email to those appearing with the data of the videoconference (link, ID and access password).
If the telematic appearance is interrupted, due to a fortuitous event or force majeure or is not clear enough and becomes unintelligible, can the Notary public suspend?
In the event that the telematic appearance is interrupted for reasons beyond the control of the parties, as well as due to a fortuitous event, force majeure or if the quality of the communication is not clear enough and renders the statements and expressions of those appearing unintelligible, the notary may suspend the videoconference and call for a new date or time.
If the inconveniences beyond the control of those appearing or by agreement of the parties persist, the modality of the appearance may be modified and the procedure carried out in person.
What happens if the Applicant(s) does not attend the telematic hearing indicated by the Notary?
In the event that any of the parties appearing does not attend on the date and time indicated for the videoconference, the notary must re-schedule the procedure, only once.